KFC HAD THE WORST SERVICE DELIVERY

I ordered food worth R227 on 28th Sept 2021, food had not arrived after 2 hrs and I contacted twice via the chat line, I also called and had been told the food had been incorrectly delivered to another household. The drive then brought the order to me after 2.5hrs it was cold, had been opened, and had been scratched in of course by the other customer as they would not have known its not their order until opening it. I then told the driver I would not be accepting food in that state especially with covid, I asked him to return it to the store for a new order which needs to be redelivered....we ended up not receiving the order and they had the audacity to advise me via SMS that I had missed my delivery and the driver was not able to get hold of me which was an utter lie!!!! Disgusting service!!! Today is 04 October and I still have not received a refund which they said would reflect after 48 to 72hrs....I want my money, and I want to be compensated for this inconvenience!!