KFC Great Products & Top Class Brand Name

KFC Great Products & Top Class Brand Name. However, Brand Names are developed and jealously looked after as their fight for the top name in Fast Food is always at the knife edge of this industry. So my point. Creating and attaining a pole position takes lots of study of their customer's lifestyle, eating habits and want of best services. Hard work on behalf of both Customer Service and the quality of Foodstuffs. KFC had done their homework exceptionally well and ticked all their consumer's needs 'boxes' Millions poured into top-class adverts and posters, All for what? When a customer becomes very shocked and disappointed as an oversight result of 'no-one at the Branch level is available to may his customer Happy' No smiles and loss of the customers business, may seemly be 'laughed off'. But Mr Kentucky your business has just also lost a whole lot more in 'word of mouth ' At any cost within reason, by keeping your customers happy with a smile on their faces. Train your Branch Managers to solve problems, and your adverts encourage customers to order 'online' to save them waiting time or by delivery. In so far as I had aired my views. I had a similar encounter. If it were not for Nomaqocwa Qangule - Trainer of Store Managers. Who stepped up to the mark and listened to our reason why we were so irritated and upset about not getting our KFC order, as the previous store staff were just not interested. Yes! Nomaqocwa, showed and taught her trainees, that in the interest of the customer give reasons to leave with a satisfied smile knowing that the Customer is what it's all about- the Chicken is just the attraction of the deal.