KFC GRAYSTON SANDTON

I'm not happy with KFC Greyston Sandton i've ordered online on the 26 November and my food never got delivered when i called the shop they said theres no drivers since its Raining they'll refund me in 3 days i was told that by Lucia until today,i'm still waiting hence i emailed my bank statement and I've been communicating with their manager VINCENT he was telling me they have a covid case at work that has nothing to do with me, I want my Refund