FS
Farenaaz S

1 reviews | Active since Aug 2015

14 Aug 2015, 23:47

KFC giving old food and rude service

I purchase family meal,additional wings and was able to choose 3 additional extra,burgers,wings,cold-slaw.Meal I received was old,chips soak in oil and chicken,was not fresh at all,burger cold and rolls not fresh,chicken wings oily horrible. I return to store to advise on the chips immediately,not clear on rest of the meal,service assistance was very rude as she was not happy that I complaint about chips,she gave me the chips after advising it is other chips,I return home to my guest,to discover old food.This was embarrassing and a waste of my money.why employ people that is not happy with their job. I reported this incident to KFC customer service call centre,that was even worse experience,I have not been contacted with any apology or any concern about the service I received

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Replies (1)
KFC
KFC's reply19 Aug 2015, 11:13
Official
Hello farenaazmishka,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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