DL
Darryl L
1 reviews | Active since Dec 2019
12 Dec 2023, 13:39
KFC gives you less product for more money!!!!
I bought a wrapster box and I asked the sales assistant what piece of chicken it comes with and she said I can choose any piece. I chose the breast and she said it would be a half a breast. I did not take too much note of the comment until i got home and opened the box.
What was given was literally half a breast with the bones, which probably had less meat on it than a thigh.
So KFC sells you a package at the normal price R59,90 but with half the meat. That is daylight ******* - the same as when they give you 2 wings witha meal.
It is not 2 whole wings, as you used to get with any KFC but one wing broken into 2 pieces.
We are paying more for less which is unacceptable and daylight *******!!!!!!
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Darryl L's updateReviewer Update
14 Dec 2023, 09:10 See this lame reply from KFC. So they admit that the half a piece of chicken is not what should be supp**** with the meal but they are not offering me a refund or complimentary piece of chicken/meal to make up for my loss.
Very Bad!!!
Good day Thank you for taking the time to correspond with KFC customer care. We would like to apologize on behalf of the branch for the inconvenience caused when you visited our KFC store as it is not the kind of service and product quality that we pride ourselves on. Thank you once again for drawing attention to the fact that this is happening at our store. Going forward you can be assured that it will be addressed from both a management and store level point of view and we will endeavor to have the matter resolved and to ensure that you will not experience this in future. You will receive a SMS or E-mail with a reference number to confirm that this has been addressed and also to acknowledge your complaint /concern. At this stage, the store will not be contacting you back as we would like to give them an opportunity to address the issue with the staff and management internally and to put measures in place that are focused on improvement. Should you experience anything to the contrary then please contact us again, using that same reference number and we will definitely arrange for a manager to be in touch with you. Kind Regards, Team KFC ***
Very Bad!!!
Good day Thank you for taking the time to correspond with KFC customer care. We would like to apologize on behalf of the branch for the inconvenience caused when you visited our KFC store as it is not the kind of service and product quality that we pride ourselves on. Thank you once again for drawing attention to the fact that this is happening at our store. Going forward you can be assured that it will be addressed from both a management and store level point of view and we will endeavor to have the matter resolved and to ensure that you will not experience this in future. You will receive a SMS or E-mail with a reference number to confirm that this has been addressed and also to acknowledge your complaint /concern. At this stage, the store will not be contacting you back as we would like to give them an opportunity to address the issue with the staff and management internally and to put measures in place that are focused on improvement. Should you experience anything to the contrary then please contact us again, using that same reference number and we will definitely arrange for a manager to be in touch with you. Kind Regards, Team KFC ***
DL
Darryl L's update14 Dec 2023, 09:10
Reviewer Update
See this lame reply from KFC. So they admit that the half a piece of chicken is not what should be supp**** with the meal but they are not offering me a refund or complimentary piece of chicken/meal to make up for my loss.
Very Bad!!!
Good day Thank you for taking the time to correspond with KFC customer care. We would like to apologize on behalf of the branch for the inconvenience caused when you visited our KFC store as it is not the kind of service and product quality that we pride ourselves on. Thank you once again for drawing attention to the fact that this is happening at our store. Going forward you can be assured that it will be addressed from both a management and store level point of view and we will endeavor to have the matter resolved and to ensure that you will not experience this in future. You will receive a SMS or E-mail with a reference number to confirm that this has been addressed and also to acknowledge your complaint /concern. At this stage, the store will not be contacting you back as we would like to give them an opportunity to address the issue with the staff and management internally and to put measures in place that are focused on improvement. Should you experience anything to the contrary then please contact us again, using that same reference number and we will definitely arrange for a manager to be in touch with you. Kind Regards, Team KFC ***
Very Bad!!!
Good day Thank you for taking the time to correspond with KFC customer care. We would like to apologize on behalf of the branch for the inconvenience caused when you visited our KFC store as it is not the kind of service and product quality that we pride ourselves on. Thank you once again for drawing attention to the fact that this is happening at our store. Going forward you can be assured that it will be addressed from both a management and store level point of view and we will endeavor to have the matter resolved and to ensure that you will not experience this in future. You will receive a SMS or E-mail with a reference number to confirm that this has been addressed and also to acknowledge your complaint /concern. At this stage, the store will not be contacting you back as we would like to give them an opportunity to address the issue with the staff and management internally and to put measures in place that are focused on improvement. Should you experience anything to the contrary then please contact us again, using that same reference number and we will definitely arrange for a manager to be in touch with you. Kind Regards, Team KFC ***