KFC GHANDI SQUARE - TERRIBLE

KFC GHANDI SQUARE - JOHANNESBURG

APPALLING ACTUALLY.

I HAD ORDERED A FEW THING USING THE KFC APP, FOR DELIVERY FROM THIS STORE.

THIS WAS THE WORST DELIVERY EVER. IM REALLY DISSAPOINTED WITH THIS AS THE DRIVER WAS INSISTING I SHOULD NOT HAVE USED THE KFC APP OR SITE TO PLACE MY ORDER AND THAT I SHOULD HAVE USED UBER EATS BECAUSE HE KEPT MESSAGING ME TO LET ME KNOW HE WAS OUTSIDE (NO MESSAGES APPEARED ON THE APP) AND TOLD THE DRIVER I PLACED A SPECIAL NOTE TO CALL ME WHEN HE'S HERE.

WHEN I TOLD THE DRIVER WHAT MY ORDER WAS HE INSISTED THAT MY ORDER DID NOT INCLUDE ANY DRINKS AND HANDED ME THE INCORRECT ORDER. I OPENED THIS INFRONT OF HIM AND IT WAS SOMEBODY ELSES ORDER. WHEN I ASKED HIM TO SHOW ME THE OTHER ONE, THAT PACKET WAS ALREADY OPENED AND IT INDEED WAS MY ORDER, BUT THERE WAS A BURGER MISSING AS WELL AS THE PACKAGE SEAL WAS ALREADY OPENED! I IMMEDIATELY TOLD HIM IM NOT ACCEPTING THE PARCEL AS THE SEAL WAS ALREADY BROKEN AND A BURGER WAS MISSING. THE DRIVER TOLD ME THAT HE DOESNT KNOW WHAT TO DO AND THAT NOTHING CAN BE DONE. HE FURTHER TOLD ME THAT I WONT BE REFUNDED FOR THIS AND WAS QUITE RUDE FROM THE TIME I STARTED SPEAKING TO HIM.THIS IS SHOCKING SERVICE. I DID NOT TAKE THE ORDER.

I HAD A DELIVERY ISSUE LAST MONTH WHERE MY ORDER DID NOT COME THROUGH AT ALL AND HAD TO BE ESCALATED FOR A REFUND AND A VOUCHER BE SENT TO ME FROM THE COMPLAINTS DEPARTMENT (SAME STORE). I'VE MADE MULTIPLE CALLS TO THE CALL CENTRE TO L9G A COMPLAINT AND WAS TOLD THAT WITHIN 20 TO 30 MINUTES I WOULD RECEIVE A REFERENCE NUMBER FOR NY ESCALATION AS WELL AS ANOTHER SMS WITH A VOUCHER NUMBER. I WAS ADVISED THAT THE REFUND TAKES 7 TO 14 WORKING DAYS (RIDICULOUS). IT'S BEEN WAY LONGER THAN 30 MINUTES AND ALL THE PROMISES MADE WERE NOT KEPT TO, I'M STILL SITTING WAITING FOR THESE SMS'S.

I THINK IVE HAD JUST ABOUT ENOUGH OF THIS SHOCKING SERVICE, I ORDER OFTEN WITH YOU GUYS AND NOW IM STARTING TO THINK OF NOT SUPPORTING KFC ANY LONGER AFTER TODAYS EXPERIENCE.

I'M TAKING THIS TO HELLO PETER AS WELL AS THE LEGAL OBUDSMAN BECAUSE I HAVE NOT HAD ANY HELP IN THIS REGARD. I ALSO WANT THIS DRIVER ESCALATED.

PLEASE ALSO REMOVE THE CONTACT NUMBER YOU HAVE HERE AS IT NEVER EVER GOES THROUGH. ALL WE REACH IS A BEEP AND THE CALL ENDS, WHY HAVE A NUMBER TO CONTACT YOUR STORE IF WE CANNOT?

I PREVIOUSLY REQUESTED FOR THE MANAGER OF THIS STORE TO CALL ME, GUESS WHAT? I'M STILL WAITING!

IS SOMETHING GOING TO BE DONE ABOUT THIS?

MY ORDER NUMBER WAS Visharad*** Ordered - 27 October 2021 Time of order - 12:19 Platform used - KFC App