KFC George N2- Absolutely Disgusting Customer Service and an Unacceptable Refund Experience

My experience with KFC has been absolutely appalling, and I am extremely disappointed with the way this entire situation has been handled.

I have been waiting for my refund since 10 October 2026, and as of 23 October 2026, I am still waiting for my money. Nearly two weeks have passed, and the lack of urgency, accountability, and professionalism shown throughout this process is completely unacceptable.

What makes this experience even worse is the attitude of the staff. Instead of treating me with respect, showing understanding, and making a genuine effort to resolve the matter, I have been met with rudeness and an appalling level of customer service. There has been no meaningful display of remorse, no satisfactory resolution, and no sense that my concerns are being taken seriously.

It is absolutely unacceptable that a customer should have to chase their own refund while also having to tolerate rude and disrespectful treatment from the very people who are supposed to assist them. A simple refund issue has turned into a thoroughly unpleasant experience because of the way it has been handled.

KFC needs to understand that customer service is not just about taking people's money. It is about treating customers with respect, communicating professionally, taking responsibility when something goes wrong, and resolving complaints within a reasonable time. Unfortunately, my experience has demonstrated a serious failure in all these areas.

The continued delay, the unacceptable staff attitude, and the apparent lack of concern for my situation have completely damaged my trust in this establishment. An apology without action is meaningless, and customers should not have to beg for their own money or fight to be treated with basic courtesy.

I am extremely dissatisfied with this experience and would not recommend this level of service to anyone. KFC needs to take responsibility, address the conduct of the staff involved, and process my outstanding refund immediately.

This is not just about the money anymore. It is about the complete lack of respect, professionalism, and accountability I have experienced as a customer. Absolutely disgraceful.