KFC Gateway. Horribly disrespectful.

Saturday 15/04/2023. Placed an order and returned 10 minutes later. My ticket was 110. KFC staff member was calling 112, so i asked if my order was ready. She ignored me. When she got to 117, I asked again, she ignored me. I asked for the manager, she said she will check but continued doing what she was doing. She was now calling 122 and I asked again, ignored. I asked another staff member who was the manager and she said it was her. She checked and the food was sitting on the counter all along.

I received it and left, rather than getting a refund, as my little daughter was with me and she was tired. This is the kind of horrible service that we must not get used to because someone feels empowered behind a counter. We pay for the food and the service. While this is not a reflection on the management or owner; staff like this will impact your business. Will I use the branch again, NO. Will I mention it to friends and family, YES. I think as South Africans we are tired of bad service and people with chips on their shoulders. We can do better.