KFC FROM HELL

CAS-***-K4Z3G7

To Whom It May Concern,

I am writing to formally lodge a complaint regarding food poisoning I suffered after consuming food purchased from one of your KFC outlets.

Order Details:

Order Number: 508

Date: Wednesday, 17 December 2025

Time: 15:45

Items Purchased:

Streetwise Pap (2 pieces with gravy)

Family Meal (5 pieces)

Branch: KwaThema Square next to Save More.

Shortly after consuming the above-mentioned meal, I became severely ill and experienced symptoms consistent with food poisoning, including severe diarrhoea that persisted for three consecutive days, during which I was unable to retain any food or fluids, along with significant stomach discomfort. The condition caused significant discomfort and disruption to my normal activities.

This incident has caused me physical suffering as well as emotional distress. I am particularly concerned by the potential danger this posed to my family. My wife and I have a one-year-old son who regularly enjoys KFC’s mashed potato and gravy. Had he consumed this food, the consequences could have been far more serious and potentially life-threatening given his age and vulnerability. The thought that unsafe food could be served to families with young children is deeply troubling. Under the Consumer Protection Act (CPA) of South Africa, consumers have the right to safe, good-quality food, and suppliers are strictly liable for harm caused by unsafe products.

I am in the process of seeking medical attention and retaining all relevant medical records, receipts, and supporting evidence related to this incident.

I request that KFC urgently investigate this matter and provide a written response. I am also seeking appropriate compensation for medical expenses, inconvenience, and distress suffered as a result of consuming unsafe food.

Please acknowledge receipt of this complaint and provide a reference number for future correspondence. I expect a response within a reasonable timeframe.

Should this matter not be resolved satisfactorily, I will have no option but to escalate it to the Consumer Goods & Services Ombud, the National Consumer Commission, or pursue legal remedies available to me.

Yours faithfully,

Name: Emmanuel Xolani Mgcina

Contact Number: ***

Email Address: ***

Preferred Method of Contact: Phone / Email