KFC *****

I purchased food using the online app, they debited my account, however did not get the email confirmation and I called the helpline Only to be told if I did not get the email confirmation money would be reversed, after two weeks and 20 emails the money debited is still not refunded, Very poor service and seems KFC is out to ******* the consumer, KFC case number CAS 925784 - Q3T9X8 does not even help, No one calls you back, when you call them they dont answer or just put you on hold for ever. Do not buy anything online from KFC you will not get what you paid them for..