KFC food delivery app is the worst in the industry!

16-10-2019 The KFC online and KFC app are the worst food delivery apps out there. I regularly use Uber eats, McDonald's, Debonaires etc. and I have never had any issues like I had today when I wanted to purchase a meal for someone else.

If KFC is serious about expanding on this part of the market and not only just focus on walk-ins then a serious overhaul, re-examination and research is gravely required!

Their own employees are struggling and clearly untrained and the complaints department is even worse. The lady who called me didn't seem to grasp the issues even though I had typed my complaint and everything out with a sequential bullet form. She also seemed to be a little hard of hearing. After repeating myself for the sixth time while speaking slowly like I'm conversing with an invalid I was almost suspicious that KFC might have hired a hard of hearing individual as part of their employment equity quota.

For a frustration free experience please PHYSICALLY walk to KFC or if you want to order and have your food delivered, use any of the other apps I mentioned. You'll thank me. It's a 1 out of 10 experience for me and I'm still not certain that I'll receive my refund for the vouchers I purchased but didn't get food for.