KFC Fleurdal

I ordered KFC but Uber never delivered, so I called KFC and they told me that I should contact the Uber driver, but I could not get a hold of him, so I phoned KFC again, so this guy told me they will refund me because I never received my food. He did refund me so I went back to the Uber app and reordered the same order that I never received, but somehow the order went through double on the app, so now they are charging me around R500, so I called KFC again and told them what happened and the guy told me I should phone the Uber guy, he must cancel the order and refund me. I told KFC I can't get hold of him and he can't refund me, he is only the driver, KFC should refund because I payed them. At this point I was frustated, it was getting dark and cold and my children were tired and hungry, so I told the guy at KFC just to cancel the orders. He said he will do so but I still have to pay for the double order. So I payed over R500 for food I never received and I have been trying this whole week to resolve this issue with them but they refuse to refund me. I have been a loyal customer to them for more than 2 years now. I will never order from them again. All I want is my refund.