Kfc - Finger Lickin' Fail

I would like to formally log a complaint regarding my experience at your Sandown, Cape Town branch

I ordered the new KFC Mega Strip Box, which is advertised as coming with 5 dips. However, I only received 2 (Sweet Chilli and Colonel flavour). Only after receiving my order was I told that the other dips were unavailable. This feels misleading and disappointing, especially since the dips are part of the selling point of this product.

On top of that, the card machines at the branch were not working, and customers were expected to leave and withdraw cash to pay. I had to download the KFC app just to be able to pay with my card, which was an unnecessary hassle.

The order then took over 30 minutes to complete, making the experience even worse.

This is not the first time this branch has let me down, especially on a Friday evening when one expects efficiency. If this continues, I will have little choice but to take my business to Hungry Lion, where at least the service and communication are consistent.

I hope this matter will be taken seriously, and that I can be assured of better service in the future.