1 reviews | Active since May 2013
KFC Farramere *****s over its loyal customers and
In December we went to KFC faramere and the service is just shocking!!!! They threat the customers like ******* and it is not on. What happened to the customers is always right???Does KFC not care about their customers? I phoned the helpline to put in a complaint. I was told that someone would phone me back. It two months later I'm still waiting for the phone call.This time I am writing my complaint that at least there is proof.Last night we went again. Apparently if you order a street wise 2 then it must be one small piece of chicken and one larger. Now if you look at the advertising it says 2 pieces of chicken( so can I not decide which two I want? Where in your term in conditions does it say a customer cannot decide which piece of chicken they want). The staff argued with me that no its had to be one small and one large piece so therefore KFC is doing false advertising as it states two pieces of chicken clearly on you board . So if that is the rule then why when you buy a street wise 5 do I get 5 small pieces. I had 2 drumsticks and 3 wings. So if you give customers issues about your internal policies why do you then abide by them as well? You are effectively ripping me off.
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
