rR
rika R

1 reviews | Active since Oct 2016

24 Oct 2016, 11:59

KFC ELRIDGE BOKSBURG - *****ING MONEY OUT OF CUSTOMERS BANK ACCOUNTS

<p>On 5.8.2016 my husband bought food at KFC ELRIDGE BOKSBURG. The payment went throught the credit card on the same day for R146.50. My husband gave me the slip and asked me to check if it didn't go out of our bank twice as the employee (Merca K) swiped his credit card twice. She insisted it didn't go through the bank the first time.</p> <p> </p> <p>I checked but all seems to be in order. On 5.9.2016 I received a message on my cellphone that a payment was processed to KFC Elridge for the exact same same amount! R146.50. Luckily I still had the slip. I printed the bank statements and inbetween the September credit card transactions was the R146.50 dated 5.8.2016 for a second time!!!</p> <p> </p> <p>I phoned the KFC branch and requested to speak t the branch manager. The lady told me telephonically that she had no idea what happened and that I should bring in my bank statements for a refund.</p> <p> </p> <p>I only got to do it yesterday as that KFC is completely out of our way and we don't normally buy from them. So decided to do the trip yesterday afternoon. I asked for the branch mananger; She looked at my printed bank statements as requested and then told me she want to see the ORIGINAL stamped bank statements! Really?? MY petrol money, MY time, MY FNB printed statements - and now she has the audasity to request ORIGINAL bank statements which is going to cost me more money!! Now I need to take time off work to go and waste time at the bank to pay for original bank stamped statements, then again more of my time and petrol money to drive back to the KFC ELRDIGE BOKSBURG to request the refund!!</p> <p> </p> <p>So be aware when purchasing from KFC - this is nothing else but *****!! </p> <p> </p>

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Replies (2)
KFC
KFC's reply27 Oct 2016, 14:42
Official

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

***

rR
rika R's update15 Nov 2016, 03:55
Reviewer Update

Several weeks later and this case is still not resolved!! I specially went back again with the bank statements on 4.11.2016 and had to explain again. To me it is very obvious and clear that the money went through the bank account twice!!

The KFC branch manager told me that she would contact me the following Tuesday, 8.11.2016 and that she would deposit money into my bank account - to date I am still waiting.

THIS IS VERY UNPROFESSIONAL! What do you do to prevent these things from happening!! It is nothing else but *****. KFC think they can get away with it?