KFC

On the 10th July I placed an order using a KFC app, I never received the order and the money went off on my account. I immediately contacted KFC to inform them about this incident , i received a case number and was told that it will take 7 business days...7 days passed without receiving any form of communication.. I called the complaints contact centre and was told to wait for 14 business day..I called them again & the lady I spoke to said it was still under investigation I then asked her to contact me at least after 2 days to give me feedback because this incident has even passed the SLA.. she didn't call me back and up to today I am still waiting for my refund... I have been using my time & airtime trying to follow up with no proper feedback. I'm so disappointed in KFC services..