KFC DRIVE THRU ,SUCH A LONG DRIVE +/- 2HRS

Our experience on the 03 /11/2017 was one I will never forget KFC florida on Goldman road,rooderport , we decide to go grab food very late on Friday . The day shift had just knock off . We stood there for almost 45 minutes before could get to the speak phone for them to take our order only to get there no one is present( we were the 3rd car) , the car that was being served complained about the guy who was taking in the wrong orders ,he seemed not to know what he was doing and he was very arrogant when asked questions. When it was our time to get our food, we asked to speak to the manager , shes a young lady her name is Jeanette ,we asked her why ist that after waiting an hour before we are served , she never answered our question, i then asked for her name she only gave her name , she seemed annoyed by us asking question, we were only told the staff that had left ,never explained any thing to them ,so they dont know what was happening . My question is for how long have they been working there for them not to know what to do , they also mention they were short staffed , my question again ist our problem aswel?. No one took time to go and explain to each car that stood there what was the problem. we were all ignored . The name of the guy who was taking our order his name is kefilwe ,the managers name: Jeanette and assistant is Ofentse. Everyone never took note of our complains , no one took orders correctly , everyone seemed not to know what they are doing , including the manager on shift. Can KFC please attend to this , get these people fired if it comes to that. They didn't care that this KFC is a fast food service and its a world wide brand . Only to get to the house our meal was incorrect. Why is KFC hiring people that don't go for training , even the manager . Please attend to this matter because the staff laughed at us thinking we are joking when we said will complain about this.