KFC does not have any customer service

We ordered online via the KFC app to skip the q Twice it happened that when we arrived to collect the order we waited for half an hour for the order to be ready. We then decided to complain to KFC and emailed them Since then I had sms's stating that KFC could not reach us and therefore they are closing the case Not having received one phone call or email stating a reason or apology for the bad service