KFC does not care about your customer feedback

I'm generally happy with my local KFC and have little to no issues with my online orders or delivery. However a while ago the store was closed because of community unrest and my online order was processed and money deducted from my account.

More then a month later after I made my case, phoning customer on a regular bases and the only feedback I get is that the matter is escalated to head office and I will receive my refund/voucher the next day and that they will contact me before this happens.

Literally, this is the response I get every time that I phone and follow-up.

This is not how you treat regular customers. Should you have issues sort it out with the store immediately because clearly they have a customer service line for no reason but for the show of it. 0% interest in customer care of feedback