1 reviews | Active since Jan 2021
From being a weekly customer at KFC fast foods to not eating KFC products for a year and a month simply because of being food poisoned by the KFC branch at suncoast in December 2019 and I have the Doctor's note to prove it. KFC was the only meal I had that day and was sure it could have not been anything else. I had encountered a near death experience, headaches, eye sight distorted, heart rate was 140 beats minute, throwing up, fever of 40 degrees, fatigue and chill sensations. I was getting ready to go to work and I fainted as going into my car! I then got admitted to hospital and was in the emergency ward. I had acquired drips and a confirmation of my suspicion by the Dr that I had been food poisoned. The Dr asked me what I ate during the course of the day and I had said to him, I only ate that day which was dunked wings from KFC. I unfollowed and unliked the KFC page after being dissapointed with them and they asked me if there was something wrong because I had unliked and unfollowed their page, i explained to them my situation and a lady contacted me from KFC saying that they will compensate me for my horrid experience. The contacting from KFC escalated to the KFC regional manager Siva contacting me frequently but no solid outcome came from it. I even on one occassion went to meet Siva in suncoast because he told me he will compensate me with kfc and we spoke about KFC taking responsibility on my medical bill since I had proof of it all. Siva had told me, "these things happen" and I have proof of this. These things happen??? So if I had to die from being food poisoned by your brand try telling the family these things happen! I simply explained to him , no these things cannot be taking place and please look out for the next customer as I would not want the torture I went through to be projected on someone else, even worse the next victim may not be so lucky. I had been off from work for 7 days due to KFC inconvenience.If you running a enormous brand such as KFC you do things fresh and right the first time round and follow standard healthy food procedure! Siva contacted me numerous of times the last I heard from him was him asking me for my receipt that I infact bought KFC from suncoast. Its been half a year and KFC asked me for that receipt! Ridiculous. Siva never contacted me since as he said his waiting on KFC insurance. I am an absolute dissatisfied customer, I will never purchase KFC again! My family has even stopped supporting you guys! It has been a year and a month and no medical bill or agreed compensation was discussed and implemented. I just got the words , "well, you know these things happen"! I cannot understand how you guys would not even nurture your brand enough to cater for these circumstances and take timeous actions when they do arise! Yes I understand today it's just me , one customer out of millions or billions but keep treating your customers in such a manner and you will be left with none! I cannot express the disappointment and disbelief at you guys ability to solve customer problems, I am not talking about just solely the quality of food that's being delivered but also some concern of lives that matter should be displayed. I once appealed to KFC humanity in a kind and calm gesture to address this issue, why does everything always have to be a battle fight to get noticed! Holding a brand such as KFC is an all rounder , everyday kind of job that you have to meet demands,groom your product, exceed service and expectation in a safe manner. The fact that KFC had put me in hospital after 7 years on emergency drips and to top it off to not contact me again or update me as to what is happening to my medical bill for that encounter of being food poisoned by them, shows incompetence, a great lack of customer support and a lack of humanity on their part. When you provide a service as large as KFC there needs to be more than just a business model in mind. Sincerely a dissatisfied customer
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