KFC DISGUSTING SERVICE, KFC APP AND KFC JABULANI MALL

So on the 5th of December 2021 I made an order on the KFC app, the order amount came up to R99, the order was not accepted by the restaurant kfc Jabulani Mall. So I tried again and it was still not accepted. But both were deducted from my account, I assumed it would reverse the money back into my account, that it would reflect back in my account within 3 days. That did not happen, so on the 8th of December I contacted their customer service and was told a case has been logged and it should reflect withing 2 to 3 working days. By the 14th it still had not reflected in my account, I had to call and log another request for a refund to be issued. It's the 16th and my money has still not been refunded back to me. Worst service experience, never and never again will I consider kfc again. Disgusting service, fix yalls **** to reverse money back immediately if an order cannot be processed. Nxa ******* maan