KFC Delivery worst experience with KFC Empire Road

Friday 27th October 2023 I ordered a meal from KFC Empire Road Parktown, while I was informed on their app that I should receive the order in 30 minutes I patiently waited for the online order that was nover delivered. After the approximated time another sms came in confirming that I receive my order of which I did not receive it. To think that was stressful enough I called customer care line and I did not get help as I got redirected. I then decided to go to KFC Empire road as I orderd from there. When I got to the store the shift supervisor Kea told me to call customer care line despite having told her that I called them and as I did not get help I to the store...she went ahead and called them and put me on the line yet again with them. Kea failed to tell me or even show me the driver they claimed delivered my order to me and they assumed i have given my order code to. I then spoke to Buhle Mazibuko and Thando from KFC customers care line who were so rude and unhelpful basically unwilling to assist me with my query expecting me to walk away from a lunch order that was approximately R110 after the inconvenience of waiting and then going to Empire KFC out of my busy schedule. It was only when I was about to log into Hellopeter that Kea the shift manager gave me my order and explained to Thando that any reviews will reflect negatively on Empire road branch. What an unpleasant experience I had, to think I have been supporting KFC for years and I have been order online over different provinces when I travel and to get such treatment when I bring a problem to thier attention has left a bad taste in my mouth!