KFC delivery service & customer call center utterly useless

Worst KFC experience ever, and that goes for the "customer care center" as well. On Monday the 5th of July 2021, I placed my online order at 18:19 for delivery, Certain deals can only be ordered online and for delivery only (?). Order confirmation received (order number Andries***), estimated delivery time 30 minutes. The shop's number simply rings, can't reach anyone. At 19:00 I phoned the customer care center for the first time, second time at 19:30, and again at 19:45. NOT ONE PHONE CALL RECEIVED BACK FROM ANYONE!! Not the local shop or the customer care center.

Obviously shops have to close at 20:00 PM. So what now? Is my order that I PAID FOR ONLINE simply lost?????

Will never ever order KFC online or for delivery again.

Service from the very customer care center absolutely pathetic. If we can't complain to them, where are we supposed to go?

Urgh. I need to escalate this to the regional manager. This is totally unacceptable.

Andries Beneke - ***.