KFC Delfi and their online delivery is a **** and *****

KFC took money from my bank account and they never delivered my order and they're refusing to refund me. I called their customer service department and their delivery department to lay a complaint and their staff members were rudely hanging up on me. With the refusal of the refund, I can boldly say that they de*****ed me. I got a text message stating that my order is on its way at 5:20PM today and to this second, I haven't received any correspondence from KFC besides the rudeness and bluntly refusing to refund my money when I contacted them to do a follow up on my order, which was done about an hour of receiving confirmation that my order is on its way.

Zandile Radebe who said she's a manager from deliveries told me straight that she will not cancel the order on their side until the driver completes the trip back to KFC Delfi. I live less than 4KM away from KFC Delfi, how can the delivery take over three hours? She also confirmed that it is KFC that took/ processesed money from my bank account and the third party does the delivery and if they don't complete the order, I will not be refunded even if KFC is able to see the status that the order was not received by the customer on their system.

She did not give me the name of the third party service provider she was referring to. It is clear to me that KFC de*****ed me and their call centre is extremely unprofessional and rude. I made several calls and never got assisted. I posted a review on KFC Delfi, which I doubt will be attended to. I can no longer access my profile on their website and their app on my phone. When I was talking to Zandile, (wasn't my first call) I notified her that on my side I am no longer able to see my order history (it said bucket empty), the payment history, it was just giving me an option to place a new order. She told me that on their side it shows that the driver is on his was to me, though there's no movement and there's nothing she can do.

My access to the KFC website stopped working while I was still on a call with her, I did not get assistance on the app issues either. The KFC head office will give you KFC Delfi number that does not work.