KFC Deducted My Money and Did Not Deliver My Food

Complaint:

I am writing to express my frustration and disappointment with KFC's service. On [2024-07-09], I placed an order through the KFC app, which failed to deliver my food despite deducting the money from my account. The app gave an error, and I have been trying to resolve this issue for the past two weeks with no success.

I reached out to KFC on Instagram and Twitter, and last week, they responded and instructed me to call my bank and provide an authorization code for the reversal. However, when I contacted my bank, I was informed that I should not be the one making the call. The bank stated that KFC should handle the call directly and that no authorization code is required from me.

I communicated this information back to KFC, but I have not received any response since then. This lack of communication and resolution is unacceptable. I expect a prompt resolution to this issue, including a full refund for the undelivered order.

I hope this matter can be resolved quickly, as this experience has been very disappointing and has caused unnecessary inconvenience.

Thank you for your attention to this matter.

Name: Yonela Makupula Contact Information: ***/*** Order Details: Order amount R102,90 and there was no order number because of the system failure.