KFC daylight theft

On Friday 28 August 2020, I made use of the KFC app for some amazing deals. My order was placed and the relevant amount was deducted from my credit card.

1. I failed to get any acknowledgement that the transaction was successful besides confirmation from my bank that a transaction had been processed.

2. When I called the KFC support centre, I was informed that there was an issue with internet/online orders and that I should expect a refunds in a few days.

3. I called the KFC support centre once again on Tuesday 01 September 2020 to inform them that my refund is not reflecting, and was requested that I submit a copy of my statement to *** so that a refund can be processed. I submitted an email with the relevant on Wednesday 02 September 2020.

4. It is now Tuesday 08 September 2020, and I once again called the support number as no refund is reflecting only to be told that they will escalate this to the store and I might need to send my statement again.

What the f... If you are unable to provide what we have ordered than don't charge us? Furthermore why don't you amend your systems to charge us once we have collected our food?

This is blatant theft.