KFC

I went to KFC Mount Edgecombe used the card machine paid for the order it said its out of order just after I enter my pin got the sms said paid to KFC spoke to the manger said nothing can do the money will bounce back into my account until today it never come paid for mail cash after that said must get bank statements come back and then said it to hear office but who's going to waste time on that must get statement from bank which will we get charged then go back then they send it so how much time and then will refund me my money which with end up costing me more do not use the card machine