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Share Your Experience
CG
Carine G

1 reviews | Active since Mar 2024

03 Mar 2024, 18:59

KFC

On Sunday the 25 /02 /2024 I download the app of KFC and order for delivery. I waited an hour and a half they already took my money from the bank. I called customer service they said they will refunded me in 5 working days. The next day I received I sms asking for my bank statements so I send it. The next day I received the same sms. So I resend it again it went on every day, I got a sms on Friday from customer care they couldn't reach me my phone was the hole day on and wat a check to say I must phone them back on ***. I am the customer the customer that are on a disability grand R160.70 is maybe not a lot of money for some people sorry it is a lot for me.The app does not work I didn't even receive a oder number. If I call them they don't know **** and drop the call. It costing me now money to get my own money back. Never will I use KFC App. I ordered from KFC Philip Nell Park. I will not leave it this is *****.

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Replies (2)
CG
Carine G's update04 Mar 2024, 09:09
Reviewer Update
It is now 6 working days and did not receive my money back, I received the same sms, I did send again my bank statements. I phone them again on *** I lost it they don't know **** about my complaint really and they drop the phone. I lost my respect and confidence in KFC'S customer service.
CG
Carine G's update06 Mar 2024, 10:36
Reviewer Update
It is now 8 working days I phone yesterday kfc customer service left a message yo contact me back never happend. I phone to day the old story all over again I must sent my banking statements realy. This looks now to me like flippen ***** they apparently can't find the deductive. They can't do there jobs I must do it for them and lossing money that I don't have to get my own money back that they took. Can someone helf me please!!!!!!