KFC "Customer Service" is non-existent, as robots don't care.

I had a poor experience at a local KFC. The chicken was over cooked and the gravy was 50% liquid. I kept the receipt, made a detailed report to KFC customer service and received an email stating that a CAS number (strange how they use the same terminology as SAPS) had been opened and would I provide full details. I responded that I had already provided full details. I then received another email opening a second CAS and asking me to provide full details. I rep**** that I had already provided full details and received a SMS stating that I should call KFC, to which I rep**** that as a customer they should contact me and not the other way around. I then heard nothing more. Yesterday I sent another email to their customer service stating that if I received another robotic reply I would post everything on Hello Peter, to which I received yet another automated reply stating that KFC cares for their customers, a third CAS has been opened, and would I supply full details of my complaint. KFC obviously uses an automated system for their customer service that is not operated by staff that actually care. Several times the statement has been made that someone will contact me, but no one has. My only course of action now is to never use KFC again as their so called customer care is non-existent. A "customer care" system that puts customers on a continually revolving roundabout that results in nothing happening is actually worse than not having one at all. I shall not bother trying to communicate with the KFC robotic customer care department again as it's a total waste of time.