KFC customer care?-What customer care ??

on 15/05/2022 My wife placed two orders online, paid for the two orders one to be delivered in Grassy Park and one to delivered in Mitchell's Plain(our address) while processing the payment for our order there was a glitch on the website however the money was taken, the online order number displayed only one order we called Up customer care(don't know why they call it that) whom sent her from pillar to post for over an hour, she eventually got through to someone who promised to assist who then just dropped the call after this has been happening for a while and it felt like they were having a laugh whilst dropping call after call on her...it was after 7pm that I decided to go buy food at another KFC in my area bear in mind it was loadshedding and we could not prepare any food....She called the following day and was advised that should she provide proof that they will issue the refund....Nothing as yet we spoke with Kelibogile Molikoe (Cas-***-p3w6j8) whom advised that she will get back to us as in today no feedback KFC you are the worst, You've been in South Africa so long yet you Customer service sucks, I want my R244.80 for food never received So wish I could give you less than 1 star or even a minus 100 your Customer service is putrid