KFC Customer care response pending

Dear KFC Customer care

I'd like to know which customers you care for 'cos I've certainly haven't been amongst those customers, Its been four months and still nothing! Now the reason I'm writing this is because there's certain principal that we all need to value as humans and yours seemed to have slipped out of the way! Here's my original email to the your email address that claims to call itself customer care??

Hi There

Yesterday I bought x2 streetwise 2 from Kfc at the VnA Capetown before going to the airport only to find on my way there that they had actually put only one! As you can imagine I was really angry and hungry but could not have my meal as one was missing.

In future can KFC staff ensure that they pack the right meal for the customers and also I'd like to know how will I get my money back that I had bought this meal with???

Response still pending.....