KFC Customer Care is shocking :(

So I had a issue with KFC N1 City Mall , where my meal was unacceptable cold and inadequate " Nothing New"

I logged a complaint with KFC Customer Care there automated system the asked me for information regarding the meal and some personal information on the 10/10/2024

There customer service agent called me on Saturday the 12 /10/2024 however the phone rang for about 25 seconds and then the they put down ( unfortunately I don't always have my phone on me on a Saturday and if it rang longer than 25secs maybe I could get to it in time )

I emailed the customer service email address and asked them to contact me during the week anytime between 12and 1pm or after 5pm

They then called me on Monday 14/10/2024 at 15:19 , the phone rang for about 15 or 20 seconds , and when I aswered the phone it was then put down in my ear ?! And I have the call log

Feeling highly annoyed they then sent me a SMS saying the following

Thank you for contacting KFC Customer Care. We require more information for our team to assist. Please contact us on ***Reference CAS-***-B7Z8Q0

So now I've already wasted my time purchasing a pathetic meal , have had the phone put down in my ear as I answered and the a follow up message saying I must phone them if I want to further the complaint ??

I emailed back and said I would not be calling them and they are welcome to contact me after 5pm or during lunch 12 and 1pm

Today I received this message , and this shows you how eager KFC is to help it's customers ??

Our KFC Team are unable to reach you. KFC CAS-***-B7Z8Q0 is closed for now. Please contact us on ***.

I've haven't even got any calls during the requested time , instead a call on Saturday that was less than 24 seconds ring and one on Monday where the agent put the phone down in my ear after stopping what I was busy doing to answer

So this is KFC customer care strategy.. agents are inefficient and they pretend they tried to call you and then when you answer they put the phone down

They then send a message to ask you to call them and then , they ignore any email correspondence and close the case

Absolutely Ridiculous!! I thought the service at KFC N1 City Mall was bad but this theme of Poor customer service seems to be ever present in the entire organisation

Is this because the fish rots from the head down , is there a issue of poor customer services in KFC and it's franchises because of a poor management structure and lack of compliance enforcement

Should we start complaining to General Manager Akhona Qengqe and maybe ask what the hell is happening at KFC ?

Because it seems the quality an service is on a steady decline

GUYS I RECOMMEND STOP SUPPORTING KFC , ITS REALLY NOT VALUE FOR MONEY !! there service and the meal and the support is shocking , you complain they comp a meal and nothing changes !!

It's clear that there is a high level of incompetence and inability to deliver what once was a proud name with a good product and they should call themselves IT Good Enough Chicken because there is no standard and franchises like KFC N1 City Mall seem to operate without any quality assurance and this seems to be the same that can be found in KFC call centres ..

NOT HAPPY !! I WILL NOT SUPPORT KFC N1 city again and will be warning ⚠️ everyone I know about the poor quality of the meals and service that you will get at KFC N1 City and recommend that Customer rather try one of the other food outlets at N1 City Mall or make your fried chicken at home , there are lots of excellent fried chicken recipes available just google it

Furthermore if you really feel like some fried chicken you can visit Hungry Lion 🦁 that is at the Checkers Hyper entrance ..

KFC has always been a household name however as someone that did frequent them 3 or more times a week they have actually just lost a customer

And if you visiting KFC N1 City Mall and you getting the poor service and subpar cold chicken and you keep going back then you are supporting a establishment that actually doesn't value it's customers

DONT WASTE YOUR MONEY FOLKS ..

You can complain and get a free meal , but this won't stop the establishment inability to provide quality fresh meal and good service