1 reviews | Active since Jan 2017
KFC Customer Care Case CAS-239764
<p>After complaining about poor Service at KFC Plattekloof, I was invited for a repolacement meal. When I got there was treated by the manager on duty like a ******* trying to score a free meal. First he said its not on the system then said he is sure its there but is not willing to look. He wanted pictures of the food for what reason I dont know becasue my complaint was the fact that the drive thru too 25 minutes to give my order and how am I supposed to bring pictures of cold food on top of it they took a week to get back to me. Called Bongiwe Mbele at KFC Customer Care who apparently "resolved" my inital complaint and have heard nothing back after 4 days. Thank you KFC I now have a excuse not to buy your slop when my kids insist they want to eat it.. Saved them from future Heart Disease and probably Diabetes too.. </p>
So I get a call from Customer Care this morning saying that the store claims I declined a replacement meal yesterday.
1. Why would I go back there especially to decline it driving a total of 4o minutes to and fro.
2. What a filthy **** this Sive **** is..
3. Can I have a negative rating?
So I get a call from Customer Care this morning saying that the store claims I declined a replacement meal yesterday.
1. Why would I go back there especially to decline it driving a total of 4o minutes to and fro.
2. What a filthy **** this Sive **** is..
3. Can I have a negative rating?
Thank you for taking the time to correspond with the KFC Customer Care.
Please note that we will be in contact soon.
Kind Regards
KFC Customer Care
***
Thank you for taking the time to correspond with the KFC Customer Care.
Please note that we will be in contact soon.
Kind Regards
KFC Customer Care
***
Well I was eventually contacted by a area coach Zay-Yaan Adams who sent me R240 in vouchers to be used at any store. Well done to you.. She is not the area coach for this store though as the area coach for this store is unavailable. Heres the thing. I did not want the vouchers in fact I gave them away yesterday.
I wanted a proper apology from the OWNER, at least a follow up call from the Manager that advised me to collect a replacement meal, and a plan of action to make sure that the "Manager" Sive improves his damned attitude. 4 Stars to Zay-Yaan negative 5 stars to this store. And I am still ambivalent about KFC Customer Care in general.
Well I was eventually contacted by a area coach Zay-Yaan Adams who sent me R240 in vouchers to be used at any store. Well done to you.. She is not the area coach for this store though as the area coach for this store is unavailable. Heres the thing. I did not want the vouchers in fact I gave them away yesterday.
I wanted a proper apology from the OWNER, at least a follow up call from the Manager that advised me to collect a replacement meal, and a plan of action to make sure that the "Manager" Sive improves his damned attitude. 4 Stars to Zay-Yaan negative 5 stars to this store. And I am still ambivalent about KFC Customer Care in general.