KFC Cullinan - PLEASE SEND STAFF FOR TRAINING ON HOW TO TAKE TELEPHONICALLY ORDERS

KFC Please send your staff for training on how to take orders via the telephone!

Just tried placing an order via telephone to KFC Cullinan and had the most horrible conversation with Catherine. She didn't answer the phone politely, she has absolutely NO phone ethic!

I don't know if it's too loud at the branch or if she just can't hear or understand when someone is talking on the phone.

Number One, i literally had to shout my order to her over the phone and still she kept getting it wrong.

Number Two, I had to tell her about 10 times that we want Cups with our orders and every time she kept saying our order with a "buddy". And when i told her i NEVER even said "BUDDY" she kept on going with a buddy cold drink.

Really KFC, is this really the type of service that your clients must receive these days?