KFC contact center need to learn soft skills

A place on order on the KFC app and requested for the order to be delivered to my door, However the order was changed to collection without my knowledge. Then I contacted the the establishment which was going to make my food and and where I needed to call customer service I contacted customer service spoke 2 agents agent who did not know how the app even works or understand the the importance of me in getting my food in time to feed my kids, at some point I was put on hold for over 5 minutes and then the phone call was dropped when I requested to speak to a manager l ended up speaking to a Lebogang Molefe who was the managing a person at the at that present moment and then told me that it is not possible for him to deliver for me and therefore he's going to have to process a delivery I am to reconsider because I do not have money to feed the kids after I have given them my money and yeah still proceeded to process a refund without my an knowledgement that this respect that I have experienced from the KFC customer service for a first time user on the app wow I am impressed by how bad people don't even know what soft skills and professionalism is I would like I would like the managers or the CEO whoever is that is in charge of managing these people to listen to those conversations and get back to me as soon as possible I am not willing to wait seven to 14 days for my money to be refunded banking to my account and expected my delivery to be delivered as when I requested because I'm made the payment I would like for somebody to listen to those phone calls and tell me if this is how your customers deserved to be treated after giving you their money for them to receive food that they need to feed their families with we I was met with this respect and profit lack of professionalism and lack of soft skills definitely the contact center for KFC requires some upliftment in terms of knowledge on how to do with customers this is definitely unacceptable