KFC Constantia Kloof: Terrible Service

I went to KFC Constantia Kloof. My Transaction number is 601072 and the invoice document number is IN1301T***, my order number was 672.

I ordered from the drive through. I was not told that the wings were not available at the time I ordered and paid by the first window. When I reached by the next window, I was told that the wings were not ready and that it would take 7 minutes for these wings to be completed and brought to my car. I was asked to park in the parking and wait the 7 minutes. this was at 12:39. I waited 11 minutes. I went into the store at 12:50 and asked about the wings. They advised me that it would take another 4 minutes. I went back to my car and waited for 10 minutes. I went back at 13:00 in the shop and the wings still were not ready. The guy that was working there was arrogant and not acknowledging the service failure. I only received my order at 13:15. I waited 35 minutes for an order. They failed to communicate clearly. Had they communincated clearly I could have opted for something else that was readliy available. The most frustrating part that got me really upset was the staff's failure to understand why I was irate. This is extremely poor service and I do not think that I will return to this KFC even though I live in close by. I will opt for the KFC's that are slightly further away.