KFC closed the case number on their own

So here is the response from KFC Customer Care team when I asked for a refund on an order placed from their app (I did not receive the order, but I was charged the full amount): CAS-***-S1K1L7 Good day, I hope this email finds you well, please kindly provide us with the bank statement reflecting the amount in question, and the six digits of your bank card and the last four.

Kind regards,

KFC Customer Care Kentucky Fried Chicken Customer Care Team Tel : *** Email : ***