KFC China Town Midrand

I went to KFC China Town Midrand. I order a Streetwise 3 and I specifically asked for chill favor but the cashier disregarded my request and she gave me want she wanted. So what is the point to order where else the staff do want they want and not what is requested from them. It's been said listening is a s**** not a talent. For a successful company to succeed is by listen to your consumer. It's a no Brianna.