JB
Jeandre B

1 reviews | Active since May 2011

15 May 2015, 08:51

KFC charge for products they don't deliver

I am complaining once again about the KFC Greenpoint, Cape Town store.<br> My office is based in the same building than the KFC and I buy 3-4 cups of coffee from this KFC daily.<br> For the last 3 weeks this store is pathetic. They run out of coffee cups and then they serve the coffee in the Coca Cola cups meant for soft drinks. This cup cannot take the heat of the coffee and burns your hand and the cup starts leaking, because it goes all soft. Last week they have handed out reams of toilet paper to customer, as they did not have paper napkins. Today I did not get any s**** with my coffee, as they did not have any. There is always some kind of problem in this store. The manager should be fired, as how can your store run out of stock of basic items? Surely a stock take must be done twice a day and products should be ordered? Why should I pay R14.90 for my coffee, but don't get a s****/napkin/coffee cup? KFC is *****ing my money. You should be giving discount when you can't provide the full product to your customers. <br> There are always poor service at this store and the staff have attitude problems.

0
Replies (1)
KFC
KFC's reply15 May 2015, 09:24
Official
Hello Jeandre B,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***