KFC Castle Gate Delivery service is up to ****?

I have had the worst experience with KFC! Ordered online for delivery, paid for the deliver and NEVER received my order. I have to wait 14days for a refund, what the ****!! Received these sms's though. Hi Dalene Botha, your Delicious Crispy KFC has been delivered. Enjoy! For queries, contact our careline on ***. Team KFC.

Hi Dalene Botha, your KFC order has been collected and is on its way. Please have your PIN 9073 ready for your Driver to complete your delivery. For any queries, contact our careline on ***. Team KFC.