1 reviews | Active since Apr 2017

16 Jun 2017, 17:36

KFC Cape Gate 'you card isn't working' (3rd time)

<p>The card machine at the KFC by Cape Gate has for the third time caught me with the 'you card isn't working' which then forces me to seek the next nearest KFC which is in Brackenfell. When I get there their staff seem to exude sincerity and a contagious friendliness.</p> <p> </p> <p>I do not want to be contacted over this post - im just here to say throw away that ****ty old card machine and get a new one.</p> <p> </p> <p>Thanks</p>

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Replies (2)
KFC
KFC's reply18 Jun 2017, 16:02
Official


Good day

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

***

's update19 Jun 2017, 10:57
Reviewer Update

Hi - you do not need to contact me. I am just telling you to please fix/replace your card machine. There is nothing wrong with my card, it's your machine. I went to Brackenfell's branch and their card machine gave no hassles. My card works fine everywhere except for the Cape Gate KFC...

You could use this situation as way to survey if I am not the only person having 'card' problems at this particular branch albeit how many others have spoken up regarding this particular issue...

It's the third time the Cape Gate KFC couldn't take my card... there have also been times where they tell me outright 'sorry sir we don't accept cards today, it's cash only' - this is unacceptable for a franchise operation such as KFC...

Thank you