KFC Cape Gate inadequate staff

Well this KFC definitely don't seem to understand the fast food business. We waited almost an hour for food. We waited about 20 minutes to pay for our food after we told the lady that we needed to pay, she then disappeared looking for something. She came back and said proceed to the next window, and we told her that we still need to pay, she then disappeared. And finally we paid. Only when we got to the pick up counter and the took our slip did they start with the food. People came from behind and even asked what is taking so long. They blamed it on a drunk guy in a bakkie well. He was waiting 10 minutes for his food, got it and then left. So that is no reason for them taking that long. So please avoid Cape Gate KFC.