KFC CAN I HET WHAT I PAY FOR

Went to buy dunked wings at KFC LOCH LOGAN and I got wings with no sauce. This was not th e first time it happened so I made sure to ask them to make sure the wings are dunked but yet again I got wings with no sauce what should we do to get what we pay for then a person tells you they don't pack the food they just put in your order. CAN WE GET WHAT WE PAY FOR