CG
Cyril G

1 reviews | Active since Mar 2009

25 Feb 2016, 19:18

KFC \bring your own tupperware for sauce\""

OK, KFC. I always buy chicken pieces. I also always buy \clicks\" of colonel sauce (white rounder sauce) which I enjoy with my chicken pieces. But the last time we bought there, I asked for 4 \"clicks\" of sauce, I was told, \"we don't supply containers anymore, you must bring your own containers\" So the cashier was adamant, you don't bring your own tupperware, you don't get sauce! (I didn't get sauce, because I didn't have tupperware) Seriously KFC? You cannot afford to supply containers for the products you sell?<br> And, I have dealt with issues at KFC before, eg, giving me items short, bad service etc... and just get the \"we are sorry\" speel. So, KFC, save it... I am not interested in the \"we are sorry\" nonsense. Just get your act together... this is a BIG brand, don't make yourselves look so pathetic.<br> BTW. The cashier made it clear that they were not short or out of containers, she said this was a new \"rule\""

0
Replies (3)
KFC
KFC's reply26 Feb 2016, 09:30
Official
Hello goddard,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***
CG
Cyril G's update02 Feb 2019, 10:28
Reviewer Update
KFC said... "Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place" KFC is full of it... this above is a BLATANT lie.
CG
Cyril G's update02 Feb 2019, 10:35
Reviewer Update
KFC completely ignored this, probably hoping it will go away... I promise whenever I got to KFC Tokai, I will request a few clicks of white sauce... and whenever they make me buy a coleslaw (and empty the contents) so that I can get the container for the white sauce... I will post it on social media. Uhm, I actually feel like going to KFC now.