fT
francinah T

1 reviews | Active since Aug 2015

19 Sept 2016, 15:23

KFC BLUVALLEY - HORROR FOOD AND SERVICE

<p>on numerous occassions i went to the Kfc in Bluvalley (Centurion) during my lunch to get some takeaways.</p> <p>1) i went to buy wings - came back to the office to find wings that looked like they were so old and fried with oil that was used for over 3 years.</p> <p>2) i bought the crunchy meal burger - the chips were burnt, worst part the buns were so stale it was pointless to try eat the burger.</p> <p>3) i bought the hawaaian burger meal, the chips looked like i was given some left over crumbs, but then the burger had no sauce, just some hard chicken inside, a pineapple and lettuce. that was it!!! nothing more!!</p> <p>Today (16/06/2016) after a very long time, i was near this KFC and decided it might just be a lucky day...and so i decided to buy the hawaiaan twister, when i saw that it is R42, i asked how much the meal was the lady at drivethru said "i dont know hey, sorry", i expressed my shock amd she eventually screamed across the room to find out how much the hawaian meal was and suprisingly, no one knew. and so i decided to change my order to wings, that is i was told that the twister was ready. i decided to not complicate things and i said its fine i will take it. as i took out my card to pay, this lady gave me the card machine and ;eft the window. and now what was that. i was stuck there with a machine in my hand not able to help myself and so i decided to wait for her to come assist. she eventually returned and processed the transaction and then i proceeded to collect the order that "ready for collection". when i got to the window, there was no one, waited for some minutes, a lady approached checking what i ordered and she said the order is still being packed and she will have it for me. i still waited and waited until i was pretty much fed up and decided to park the car and get inside to ask for my money. funny thing is, even at that time when i askled where such "ready to collect order" was, no one could produce it. i got my money back and left. this kfc is the worst..today i received the worst service from ordering point to collection point. how do you call this service delivery when you have horrible staff, when your food quality constantly deteriorate?</p> <p> </p>

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Replies (2)
KFC
KFC's reply21 Sept 2016, 15:52
Official

Good Morning Bontle

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

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KFC
KFC's reply21 Sept 2016, 15:55
Official

Good Afternoon Francinah

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

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