KFC Blue Downs

We are a registered NPO ECD centre who accomodate 65 children mainly from disadvantaged areas. We hosted a funwalk on Friday, 20 May 2022 and decided to buy each child and assisting parents a streetwise 1. I contacted KFC Blue Downs the day prior to order the meals, and they agreed to have my order ready at 9:30 am. At 9:30 I went to collect and was advised my order isn't ready for collection yet and that I must come back 1 hour later. I then went back 1 hour later and got a box with my order, I then asked them if everything was in it because the box looked very small, and they said yes all my meals are in there. I went back to my ECD centre only to find chicken in there, no chips, which meant that I needed to go back for the 3rd time to get the chips, by the time I got back with the chips the children were so hungry and some even sleepy. When we served the chicken and the chips to the children, the oil was dripping from the chicken the way it could be oily, the chicken was so hard and dark which gave my the impression that this isn't freshly prepared chicken, and I told the lady I contacted at KFC, that the meals are for children so I would like freshly prepared meals, and they did not comply. I immediately contacted the manager at KFC and I told him that I'm going to take this matter further if I don't get any feedback from them, it's 2 weeks later and still no feedback, I went to KFC and the manager with an attitude told me that you can do as you like. I am extremely disappointed in the service I got from KFC BLUE DOWNS.