KFC Beware!

I have been a patron at KFC branches all over South Africa, and in fact, other parts of the world. My latest experience at KFC Beacon Bay is a major concern at the moment.

The branch is wonderful for numerous reasons eg the wifi (albeit being only 200mb per day) always works, the staff are friendly, and it is usually clean and peaceful. They have also recently revamped the store, which is a big plus.

However, they seem to be slacking in other departments. Firstly, certain items such as warm beverages are also unavailable despite being advertised as so on the touch screen menu. Secondly, the soda fountain is not and has not been working for a while, meaning that once again, despite being advertised as available on the touchscreen, customers have to cancel their orders, or buy different items not planned for as a result. To add insult to injury, there is a mysterious R2 added to one's bill for a normal buddy coke instead of a sugar-free coke. This is ******ion.

KFC needs to ensure that customers are not taken for granted, anywhere in the world for that matter. If this is not addressed, I will be happy to go to the numerous restaurants nearby which offer unlimited WiFi and excellent food.