KFC bad service once again

It was overall bad service that was given to me at the KFC branch in Grahammstown. The common courtesy for the people who work there to know that in the take-away packet they should put sauces, spices, and serviettes. I did not get these and stood at the counter for 15 minutes trying to get the cashiers attention. I ultimately did not get her attention and asked a lady in the back who was working at the drive through window to give me the stuff i needed. I think this is really not great service from such a well known franchise. This is not the first time i have had a complaint about this branch and this about the 3rd or 4th time i am complaining. I thought their service would change but clearly i was mistaken. I would like to get a response immediately and to be compensated and told how this will be sorted and stopped from re-occurring.