KFC - Bad quality food and poor management

On the 23.05.2019 I went into the Newlands KFC in Durban at about 5:30 pm because I was on my way home from work and it was too late to make supper. I have a 3 yr old child and purchased a kiddies meal and streetwise 5 for us. When I reached home I noticed there was no burger in the kiddies meal. I called into the store about 5 times until I spoke to the supervisor who said they will deliver it to me in about 10 minutes as I stay about 500 metres from the store. This was around 5:40 pm. At 6 pm there was still no delivery and my husband who just came home called the store and after numerous attempts the same male person who is the supervisor answered and advised that the order would be there in 10 min. I asked why so long as we stay just up the road and that I will pick up but he assured me it will come. We called again after 15 min and we asked to speak to the manager but he was not in. The guy said it left 5min ago and would be there in 10 min. We advised the guy that we want a callback and a refund. We waited another 45 min and there was no delivery. My son was not pleased and cried and you must understand the frustration we went through. This is truly unacceptable. The service from Newlands store is pathetic and so is the quality of the food especially the chicken and zinger wings. Till now we have had no callback.