KFC Bad Customer Service

My name is Nokuthula Sithole I reside in Dobson Ville ext. 3.Tuesday the 14th of February 2023 at 6:30am I went to KFC Dobsin point.

To get breakfast as per usual around that 6:30am I buy it from there. Upon arrival I was met by a car in the drive thru hooting for attention then proceeded to the door

Where I was met by loud appalling music, tried to open but it was locked. Few minutes later a lady appears from the back she just stood there while I was shouting and using hand gestures asking why it is closed.

She then glanced in her side and responded from where she was that “there is no products". I probed further trying to understand what she meant with her response she just looked at me.

I then called the KFC customer service to escalate the matter further I feel the behavior and treatment was uncalled for. I would expect a note at the door at least to explain to the Customers why the inconvenient.

Called customer service around 9am got through Mbongi explained what happened at the end of the call he said i will receive a reference number within 15 to 20 minutes and he took down my details which never happened.

Called again at 12 afternoon call got through to Amanda and i explained what happened with Mbongi earlier. she said the system was slow i acknowledge that because of load shading and she would pass the message to Mbongi.

At 14h20 received a call from Noni at Meadowland's KFC asked if i know my other number i confirmed it was mine, she proceeded asking me if i talk ,Zulu, or Tswana rudely so! i responded Zulu then to my my surprise she told me they got a complain from her manager saying that i said the music was so loud like a tavern ,and asked me what time was i there, Rep**** in shock ive never been to meadowland's KFC i stay in Dobson Ville Ext 3 then she said ooh so it is not our complain then she hanged-up.

Again i called KFC customer service got through Ashely reported the matter and everything that happened prior ,he asked me if i had a reference number as yet i said no he gave it to me ,then i asked to speak to the Manager got through Lebo who then told me the manager was out but he would assist me, Related my story ,he then told me he is addressing the matter with the arrear manager he will get back to me . to date the 17th of February 2023 i have not received any feedback.

Overall i feel the treatment i received was uncalled for from the time i arrived at Dobson point KFC to the customer service agent who did not comeback to give me feedback including Lebo who is a team leader. Noni from Meadowlands KFC has no phone etiquette.

Going forward i hope such treatment will not happen again . Staff must undergo customer service training to be able to resolve matters in a professional manner. and adhere to company policies.